Knowledge Management Expert - ServiceNow

Job Title: ServiceNow SME

We are looking for a skilled professional to join our team in a ServiceNow Knowledge Management Specialist role.

The successful candidate will be responsible for configuring knowledge base modules, templates, workflows, or access permissions and performing platform-level administration activities on the ServiceNow Knowledge Base Platform.

This role requires strong analytical and organizational skills, as well as the ability to obtain and maintain an active Public Trust security clearance.

The ideal candidate will have 4 years of related work experience and a Bachelor's degree.

They will also be able to document problems, solutions, and communication scripts, enhance self-service options and FAQs, and ensure accuracy and currency of knowledge base materials.

In this position, you will analyze, organize, and optimize how information is captured, shared, and applied across the program.

You will also maintain and curate the knowledge base, supporting knowledge continuity, operational efficiency, and informed decision-making by aligning knowledge management practices with business needs and program goals.

Main Responsibilities:

• Analyze, organize, and optimize how information is captured, shared, and applied across the program
• Maintain and curate the knowledge base, ensuring it is up-to-date and useful
• Document problems, solutions, and communication scripts
• Enhance self-service options and FAQs
• Ensure accuracy and currency of knowledge base materials

Requirements:

• 4 years of related work experience required
• Bachelor's degree required
• Ability to obtain and maintain a Public Trust clearance required

Please note that due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country. ],