Senior ServiceNow Engineer. Job in North Houston LilyLifestyle Jobs

Embrace Our Values At our company, every associate is guided by Our Values which form the foundation of our organization. We are committed to ensuring that each decision and action reflects these Values, creating lasting benefits for associates, shareholders, and the communities we serve.

Why You Should Join Us

• Career Growth: Elevate your career with opportunities for leadership and personal development.
• Culture of Excellence: Join a supportive team that values your contributions and fosters innovation.
• Comprehensive Benefits: Enjoy a robust benefits package that addresses both professional and personal needs.

Total Rewards Our Total Rewards program highlights our dedication to recognizing and valuing your contributions. We offer an equitable compensation structure inclusive of base pay and performance-related bonuses, determined by skills, experience, qualifications, and job requirements. Our extensive benefits encompass medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

A Day In The Life As a Senior ServiceNow Engineer, you will focus on enhancing user experience by optimizing workflows and identifying low-code solutions for both technical and business stakeholders. Your expertise in process engineering will be vital in enhancing the ServiceNow platform, ensuring seamless integration and superior functionality.

Key Responsibilities:

• Enhance User Experience: Design and implement user-centered workflows on the ServiceNow platform for intuitive use.
• Process Optimization: Apply your process engineering expertise to optimize workflows, increasing overall efficiency.
• Low-Code Solutions: Collaborate with business units to pinpoint and develop low-code opportunities that meet specialized needs and promote process improvements.
• Feedback and Adoption: Create feedback mechanisms with end-users to gather input and encourage the adoption of ServiceNow solutions across the enterprise.
• Training and Support: Offer training and support to end-users, promoting continuous improvement and knowledge sharing.
• Best Practices: Stay updated on releases and solutions, applying ITIL/ITSM best practices while prioritizing quality assurance and security in all implementations.
• Team Support and Issue Resolution: Troubleshoot production issues effectively, managing time independently to meet deadlines.

What We Expect From You:

• Bachelor's degree required.
• 8+ years in a relevant field or a suitable combination of education and experience.
• 3+ years concentrating on ServiceNow UX design and creating user-friendly interfaces.
• 5+ years developing ServiceNow solutions aligning with business and customer objectives.
• 8+ years delivering IT solutions for various business initiatives.
• Platform Management: Strong knowledge of ITIL/ITSM and IAM standards for service catalogs and knowledge bases.
• Employee Experience: Proven success in enhancing ITSM Pro capabilities for improving employee efficiency and engagement.
• UX Design: Experience delivering cohesive, user-friendly experiences across multiple platforms.
• Workflow Engineering: Expertise in both refined and low-code process engineering driving business results.
• Automation and Integrations: Proficient in utilizing automation tools and integrations, including Integration Hub and Automated Test Framework (ATF).
• Experience with Agile methodologies.
• Certified System Administrator required.
• IT Service Management certification preferred.
• Certified Application Developer preferred.

Physical and Environmental Requirements Office: The physical demands described here are representative of those necessary for an associate to successfully perform essential job functions. Daily tasks involve data analysis, communication, and remaining stationary for significant periods while frequently accessing and retrieving information from computers and office devices. Associates regularly move around the office and corporate campus, with the necessity to frequently lift up to 10 pounds and occasionally lift up to 25 pounds.

Travel Requirements 10% as needed for business-related travel to other sites, including out-of-state locations.

Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including reasonable accommodations for individuals with disabilities. If you have a disability and require accommodation, please reach out. We celebrate diversity and strive to create an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without sponsorship.