Senior ServiceNow Architect

Citi
Tampa, FLPosted 1 day ago
Senior ServiceNow Architect Job Description
As a Senior ServiceNow Architect at Citi, you will be responsible for designing and implementing scalable and efficient ServiceNow solutions that meet business needs and align with IT best practices. Key Responsibilities:
- Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
- Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
- Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations. Leadership & Stakeholder Management:
- Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
- Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
- Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy. Platform Optimization & Best Practices:
- Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
- Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
- Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows. Customization & Integration:
- Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
- Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance. Problem-Solving & Troubleshooting:
- Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
- Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality. Continuous Improvement & Innovation:
- Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
- Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency. Candidate Requirements:
- 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
- Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
- In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.).
- Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions. Tech Skills:
- Expertise in ServiceNow platform architecture, custom development, and integration.
- Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
- Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
- Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.
With a strong background in ServiceNow and ITIL Foundation, this role is ideal for a skilled architect who can bring innovation and leadership to our team.
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