Senior ServiceNow Architect

Citi

Citi

Tampa, FL

Posted 1 day ago


Senior ServiceNow Architect Job Description

As a Senior ServiceNow Architect at Citi, you will be responsible for designing and implementing scalable and efficient ServiceNow solutions that meet business needs and align with IT best practices. Key Responsibilities:

  • Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
  • Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
  • Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations. Leadership & Stakeholder Management:
  • Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
  • Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
  • Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy. Platform Optimization & Best Practices:
  • Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
  • Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
  • Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows. Customization & Integration:
  • Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
  • Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance. Problem-Solving & Troubleshooting:
  • Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
  • Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality. Continuous Improvement & Innovation:
  • Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
  • Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency. Candidate Requirements:
  • 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
  • Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
  • In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.).
  • Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions. Tech Skills:
  • Expertise in ServiceNow platform architecture, custom development, and integration.
  • Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
  • Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
  • Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.

With a strong background in ServiceNow and ITIL Foundation, this role is ideal for a skilled architect who can bring innovation and leadership to our team.

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