ServiceNow Business Analyst (Secret Clearance)United States

G2IT

G2IT

Washington, DC

Posted 10 hours ago


ServiceNow Business Analyst

G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Business Analyst, you will be a key person working to refine the strategic vision for the G2IT ServiceNow business in support of the entire company and our clients.

Responsibilities:

  • Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
  • Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.
  • Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.
  • Conduct and prepare written research to support and explain business process recommendations.
  • Perform and document data and process analysis.
  • Facilitate planning sessions with senior government personnel.
  • Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.
  • Write user stories.
  • Create user guides.

Required Skills & Experience:

  • Minimum Experience: 5+ Years of Business Process Analyst
  • 2+ years of experience specific to ServiceNow implementations
  • Minimum Education: BA/BS Degree or 4 plus years of relevant
  • ITILv3 Foundations certificate or higher
  • Must be a US Citizen with an active Secret Clearance or above.
  • Should have Formal Agile training.
  • ITILv3 or ITILv4 fundamentals certificate.
  • Need to demonstrate excellent analytical, written, and oral communication skills. Applicants may be asked to produce previous examples of writing capability.
  • Need to demonstrate your ability to independently prioritize, plan and execute work tasks in a fast-paced environment.
  • Experience giving training.
  • Experience writing user stories.
  • Experience creating user guides.
  • Experience with QA for HR features/capabilities.

Nice to have:

  • ServiceNow HRSD implementation experience.
  • ScrumMaster

Annual Salary: $100,000 - $105,000, depending on experience

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