ServiceNow SME

Description and Requirements

We are seeking a ServiceNow SME to support our work with a Health client remotely. The successful candidate will configure knowledge base modules, templates, workflows, or access permissions and perform platform-level administration activities for the ServiceNow Knowledge Base Platform. Key Responsibilities:

• Serve as a ServiceNow Knowledge Management Specialist, analyzing, organizing, and optimizing how information is captured, shared, and applied across the program.
• Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
• Document problems, solutions, and communication scripts.
• Enhance self-service options and FAQs.
• Ensure accuracy and currency of knowledge base materials. Requirements:
• 4 years of related work experience required.
• Bachelor's degree required.
• Able to obtain and maintain an active Public Trust security clearance. What We Offer:

An equal opportunity employer, we evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Our compensation package includes health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.