ServiceNow SME

ServiceNow SME Role

We are seeking a highly skilled ServiceNow SME to support our work with a Health client remotely. Key Responsibilities

• Analyze, organize, and optimize knowledge management practices across the program.
• Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
• Document problems, solutions, and communication scripts.
• Enhance self-service options and FAQs.
• Ensure accuracy and currency of knowledge base materials. Requirements
• 4 years of related work experience.
• Bachelor's degree or equivalent.
• Ability to obtain and maintain a Public Trust clearance.