ServiceNow Specialist

As a professional in service management, you will have the opportunity to empower our clients and people to realize their full potential. Key Responsibilities

• Deliver analysis, development, and documentation of improvement opportunities to optimize business processes.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing solutions.
• Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
• Effectively document and communicate insights and plans to cross-functional team members and management.
• Work closely with stakeholders, technicians, and managerial staff.
• Stay up-to-date with industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Act as a subject matter expert in ServiceNow and Enterprise Service Management.
• Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI, and Customize ServiceNow applications.
• Perform enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow.
• Perform upgrades and installations of ServiceNow.