Servicenow Process Consultant

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across western Canada, helping our clients leverage the power of this leading technology to address their pressing business challenges._

• *About Solvera**: We are a trusted leader in IT-enabled business solutions, delivering innovation and value to every client.

We have achieved high growth through a diverse portfolio of strategic solutions and managed services. Our clients, employees and communities recognize that we are committed to their success.

We have a bold, innovative and fun environment and we love our work. Our small company values have remained steadfast and we are a catalyst for social good.

We deliver a broad range of business and IT consulting services from five western Canadian locations. Service offerings include a combination of consulting services and solution services.

We pride ourselves on our client relationships and people practices and enjoy a very positive reputation as one of Canada’s Best Small and Medium Employers and a Best Managed Company.

• *Responsibilities**:

• Working with clients and provide leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD) and Project and Portfolio Management (PPM)

• Understanding and being able to utilize Solvera’s ServiceNow methodologies, collateral and accelerators

• Gathering and understanding requirements from clients

• Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes

• Assisting with the design, development and implementation of ServiceNow solutions

• Developing and executing test scripts for ServiceNow implementations

• Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities

• Creating requirements stories, process documentation and training guides

• Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultants

• Providing support for existing ServiceNow solutions and recommending opportunities for enhancements

• Growing ServiceNow skills and knowledge through formal training, mentorship, and hands-on experience

• *Desired Qualifications**:

• Completion of a recognized post-secondary program in Business or Information Technology

• Two or more years of hands-on implementation experience with ServiceNow

• Previous experience in ServiceNow upgrades

• Previous experience with one or more ServiceNow modules, preferably with related certifications

• Superior facilitation and presentation techniques

• Strong teamworking skills

• Ability to professionally represent Solvera with clients

• *Location**

Anywhere in Canada, working from home or Solvera offices.

• *Total Rewards**

Solvera offers competitive base and variable pay, a highly rated, comprehensive benefits program and an outstanding organizational culture.