ServiceNow Project Manager/Business Analyst

We empower our clients and people to realize their full potential in a world of change. Our inclusive culture and exceptional people are the key to our ability to be compelling to our clients. Key Responsibilities:

• Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
• Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Effectively document and communicate your insights and plans to cross-functional team members and management. Required Qualifications:
• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum of 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting or Management Consulting Services.
• Minimum of 3 years of ServiceNow experience. Preferred Qualifications:
• ServiceNow Certified Implementation (CIS) certifications in one or more product lines.
• Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components.