ServiceNow Project Manager/Business Analyst

We empower our clients and people to realize their full potential in a world of change. Our inclusive culture and talent experience make us a compelling choice for clients.

Key Responsibilities:

• Analyze business processes and develop solutions to improve efficiency on the ServiceNow platform.
• Evaluate requirements, uncover areas for improvement, and implement solutions for Service Management.
• Document and communicate insights and plans to cross-functional team members and management.
• Work closely with clients, technicians, and managerial staff.
• Stay up-to-date with industry knowledge of Service Management and ServiceNow functionality.
• Design and develop applications and add-ons for ServiceNow.
• Configure Workflow, Application UI, and Customize ServiceNow applications.

Required Qualifications:

• Bachelor's degree in Information Technology or related field.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum 2-4 years of experience delivering IT services.
• Minimum 3 years of ServiceNow experience.