ServiceNow Developer

Category: Information Technology

Time Type: Full-Time

Clearance Required: TS/SCI with Polygraph (U.S. Citizenship required)

Employee Type: Regular

Travel Required: None

The Opportunity

CACI is seeking a ServiceNow Developer to support the Luke Program within the Intelligence Community. In this role, you will design, develop, deploy, and maintain multiple ServiceNow applications while ensuring seamless workflow automation and integration. You will also benefit from CACI's Enterprise Training Program to expand your technical expertise and grow your career. Be part of something greater and make a lasting impact.

Key Responsibilities

• Develop, maintain, and enhance ServiceNow applications including ITSM, SPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, and custom applications.
• Write and review code, perform unit testing, and contribute to continuous integration/continuous delivery (CI/CD) pipelines.
• Customize applications, configure workflows, UI, and APIs, and roll out new ServiceNow modules.
• Manage configuration across all ServiceNow environments.
• Collaborate with administrators and stakeholders to implement updates and solutions.
• Work with Mission Partners to define IT goals and re-engineer processes.
• Provide standards expertise (e.g., ISO 9000) and develop process documentation, SOPs, and knowledge articles.
• Lead workflow presentations, training sessions, and group facilitation activities.
• Act as a key coordinator across multiple teams to ensure enterprise-wide integration.
• Support Agile teams using stories, stand-ups, sprint reviews, and other Agile/SAFe practices.

Required Qualifications

• Active TS/SCI with Polygraph clearance.
• U.S. Citizenship required.
• Education & Experience:
• Bachelor's degree with 7 years of related experience, OR
• Master's degree with 5 years, OR
• Associate's degree with 9 years.
• Extensive backend development experience with JavaScript and ServiceNow Glide.
• Broad ServiceNow experience, including custom application development.
• ServiceNow Developer Certification (CSA preferred).
• Strong understanding of workflow and process management best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency with Microsoft Office Suite.
• Experience with Agile/Scrum development, requirements gathering, and documentation.

Desired Qualifications

• ITIL 4 Certification.
• Experience in configuration management (tools, standards, and certifications).
• Project Management Professional (PMP) certification.
• Additional ServiceNow certifications.
• Experience with HTML, CSS, and Jelly scripting.
• Graphics design or UX/UI design background.

What You Can Expect at CACI

• Culture of Integrity: Driven by innovation, character, and mission success.
• Environment of Trust: Flexible time off, autonomy, and access to robust learning resources.
• Continuous Growth: Career development while supporting national security missions.

Compensation & Benefits

• Salary Range: $103,800 – $218,100 (dependent on location, labor category, experience, skills, education, and certifications).
• Comprehensive Benefits Package Includes:
• Healthcare, wellness, and family support programs
• Financial and retirement benefits
• Continuing education opportunities
• Flexible time off policies

Equal Opportunity Employer

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic.