Manager, ServiceNow

Transforming Patient Lives through Technology

Bristol Myers Squibb is a world-class organization that empowers its employees to make a meaningful impact in the lives of patients. We are seeking an experienced ServiceNow Manager to join our team.

The successful candidate will be responsible for designing, developing, and implementing complex ServiceNow solutions. This includes working closely with business stakeholders to understand their needs and develop innovative solutions that meet those needs. The ideal candidate will have a deep understanding of ServiceNow technology and experience in integrating various protocols such as REST, SOAP, LDAP, JDBC.

In this role, you will have the opportunity to work on exciting projects that harness the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision-making, and enhanced patient care. You will be part of a dynamic team that values collaboration, innovation, and inclusivity.

Key Responsibilities:

• Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
• Implement and communicate best practice principles for Integration implementations ensuring they are well-documented and followed by developers, administrators, and 3rd party vendors.
• Work closely with cross-functional teams to deliver Integration solutions.
• Lead the troubleshooting and resolution of issues/incidents with Integrations.
• Possess a deep understanding of ServiceNow reporting and analytics modules.
• Utilize advanced features such as Performance Analytics, Report Designer, and Dashboard Builder.

Qualifications & Experience:

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 2-3+ years of experience in ServiceNow development and implementation.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus.

What We Offer:

• A competitive salary range from $100,000 - $116,000 per year.
• Incentive cash and stock opportunities (based on eligibility).
• A comprehensive benefits package including medical, pharmacy, dental, and vision care.
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
• Financial well-being resources and a 401(K).