Senior Lead ServiceNow Platform Specialist

Job Title: ServiceNow Development Expert About the Role

This critical position is tailored for an experienced ServiceNow administrator seeking to transition into a development-focused career. You will support platform operations, contribute to integration efforts, and collaborate with teams to implement scalable solutions. Main Responsibilities:

• Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup.
• Manage update set promotion across development, testing, and production environments.
• Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Support platform health through proactive monitoring and maintenance.
• Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.
• Assist in designing and implementing integrations between ServiceNow and external systems.
• Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Document platform configurations and integration workflows.
• Engage in continuous learning to grow ServiceNow development capabilities. Requirements
• 5+ years of hands-on ServiceNow administration experience.
• Familiarity with ServiceNow development concepts and eagerness to grow into a developer role.
• Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging.
• Solid understanding of REST APIs, OAuth, and web technologies.
• Expertise in JavaScript required.
• Expertise in ServiceNow's scoped applications a plus.
• Experience with MID Server setup and configuration.
• Strong knowledge of ServiceNow's data models and CMDB.
• Experience in the ServiceNow CSM and FSM modules.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively across teams.
• Ability to mentor new and aspiring ServiceNow Administrators.
• Ability to obtain United States Security Clearance upon hire. Benefits

Lumen offers a comprehensive benefits package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. About Us

We digitally connect the world and shape the future.