Lead ServiceNow Platform Expert

Job Description

We are seeking a highly skilled Senior Lead ServiceNow Administrator to join our team. As a key member of our organization, you will be responsible for supporting ServiceNow platform operations, contributing to integration efforts, and collaborating across teams to implement scalable solutions.

This role offers opportunities to expand development skills while maintaining platform health and administrative excellence. You will work closely with cross-functional teams to support administrative functions and ensure smooth operations.

Main Responsibilities:

• Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup.
• Manage update set promotion across development, testing, and production environments.
• Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Support ServiceNow platform health through proactive monitoring and maintenance.
• Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.
• Assist in designing and implementing integrations between ServiceNow and external systems.
• Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Document platform configurations and integration workflows.
• Engage in continuous learning to grow ServiceNow development capabilities.

Required Skills and Qualifications:

• 5+ years of hands-on ServiceNow administration experience.
• Familiarity with ServiceNow development concepts and eagerness to grow into a developer role.
• Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging.
• Solid understanding of REST APIs, OAuth, and web technologies.
• Expertise in JavaScript required.
• Expertise in ServiceNow's scoped applications a plus.
• Experience with MID Server setup and configuration.
• Strong knowledge of ServiceNow's data models and CMDB.
• Experience in the ServiceNow CSM and FSM modules.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively across teams.
• Ability to mentor new and aspiring ServiceNow Administrators.
• Ability to obtain United States Security Clearance upon hire.

Benefits:

• A comprehensive benefits package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Lumen offers flexible work arrangements to accommodate your needs.

Others:

• We value diversity and inclusion, creating an environment where everyone feels valued and respected.
• We have a commitment to innovation and growth, offering career development opportunities to help you achieve your goals.
• We believe in the importance of work-life balance and offer programs to support it.
• We promote equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.