Your Role is to Build and Maintain the ServiceNow Platform

Reporting to the Manager and Lead Admin, you will be responsible for building, supporting, and maintaining the ServiceNow platform within the company and optimizing for use with existing toolsets.

Key Responsibilities

• Demonstrate initiative, expertise, and passion for the ServiceNow platform and tools which help our people drive business results
• Strong business acumen and strong knowledge of healthcare, configuration management database concepts and principles
• Requires a bachelor's degree or equivalent experience and at least 7 years of prior relevant experience

Your Knowledge and Experience

• 5+ years of experience working with ServiceNow strongly preferred
• Working and implementation experience and knowledge of ServiceNow HRSD, IT Service Management processes, Application Portfolio Management (APM) Service Catalog development, CMDB knowledge, and Knowledge Management are mandatory
• Experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, and Maintenance highly desired

Requirements

• Excellent customer-facing, communication, and presentation skills
• Communicating with technical and non-technical audiences
• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification, preferred

Other Requirements

• Service now HRSD Certification highly desired
• Knowledge & Application of Java scripting is strongly preferred

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