ITSM Administrator

Job Summary

We are seeking an experienced ServiceNow ITSM administrator to implement and manage the ServiceNow platform for efficient incident, problem, and change management processes. Main Responsibilities:

• Configure and customize the ServiceNow instance to meet business requirements.
• Develop and maintain service catalogs, request forms, and other workflow components.
• Analyze and resolve incidents, problems, and changes in a timely manner.
• Collaborate with stakeholders to identify and prioritize business requirements.
• Maintain accurate and up-to-date documentation of all ITSM processes and procedures. Requirements:
• 5+ years of experience in IT service management with a focus on ServiceNow.
• Proven track record of successfully implementing and managing ITSM processes.
• In-depth knowledge of ServiceNow features and functionality.
• Excellent communication and collaboration skills.
• Bachelor's degree in Computer Science or related field. Priorities:
• Implementing and managing ITSM processes.
• Providing excellent customer service.
• Maintaining accurate and up-to-date documentation.