Servicenow Expert

Job Title: Servicenow Expert Job Description

As a Servicenow expert, you will play a key role in enhancing user experiences, optimizing processes, and uncovering low-code opportunities for various stakeholders. Your expertise in process improvement will be pivotal in enhancing the functionality of the Servicenow platform.

• Create and execute user-centered workflows on the Servicenow platform to provide an intuitive user experience.
• Utilize your process engineering skills to streamline workflows, thereby increasing operational efficiency.
• Work in tandem with business stakeholders to pinpoint and create low-code solutions that address specific needs.
• Establish avenues for end-users to share insights, fostering adoption of Servicenow solutions across the organization.
• Equip end-users with the knowledge and support they need, promoting a culture of ongoing improvement.
• Stay informed on the latest platform releases and solutions, implement ITIL/ITSM best practices, and prioritize quality assurance and security in all work. Required Skills and Qualifications

To succeed in this role, you should have:

• Bachelor's degree required
• 8+ years of experience in a related field or an equivalent combination of education and experience
• 3+ years dedicated to Servicenow UX design and user interface development
• 5+ years of crafting Servicenow solutions aligned with business objectives
• 8+ years of delivering IT solutions supporting business initiatives
• Expertise in ITIL/ITSM standards, specifically for service catalog, knowledge base, and access management
• Experience maximizing employee efficiency and engagement with full ITSM Pro capabilities
• Proven track record in delivering consistent user experiences across various platforms
• Strong background in workflow engineering with an emphasis on both white-glove and low-code approaches
• Skilled in automation and integrations, including Integration Hub and Automated Test Framework (ATF)
• Experience in delivering solutions using Agile methodologies
• Certified System Administrator Required
• IT Service Management Certification Preferred
• Certified Application Developer Preferred Benefits

You will enjoy:

• Comprehensive benefits package designed to support both your professional journey and personal well-being
• Competitive compensation structure, including base salary and performance-based incentives
• Total rewards highlight: your contributions are recognized through our competitive compensation structure, which includes base salary and performance-based incentives Others

The role requires:

• Daily data analysis, communication, and prolonged sitting while frequently accessing and retrieving information from a computer and other office productivity tools
• Prolonged sitting may require occasional lifting up to 25 pounds
• Travel up to 10% may be necessary for visits to other sites, including out-of-state, as needed for business purposes

We value diversity and are committed to fostering an inclusive environment for all employees. If you wish to request an accommodation due to a disability, please feel free to reach out.