Sr Business Systems Analyst-ServiceNow

Job Summary

Discount Tire is seeking a highly skilled Business Systems Analyst to assist in analyzing software requirements, procedures, and problems to automate new or enhance existing software applications/systems. The ideal candidate will have excellent communication, organizational, customer service, and problem-solving skills. Key Responsibilities

• Analyze software requirements, procedures, and problems to automate new or enhance existing software applications/systems.
• Collaborate with business partners to understand software needs and define requirements.
• Document business requirements and capabilities into Business and Technical Design Documents, use cases, and stories.
• Lead planning sprints, workshops/design sessions to envision and assess business needs, features, and desired capabilities.
• Capture, document, and design business, application, and data workflows.
• Collaborate with Quality Assurance (QA), developers/engineers, and architects to align solutions, identify dependencies, and ensure functional results.
• Conduct feasibility and impact analysis; identify cross-project, application, or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts. Requirements
• Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience.
• Minimum of five years of business analysis experience, including an advanced understanding of the software development life cycle, requirement modeling, and process mapping techniques.
• Strong knowledge base of ServiceNow software - ITSM, Asset Management, HR Onboarding (a plus).
• Experience as a scrum master, daily triage, and 1st response and dealing with weekly agile responsibilities.
• Knowledge of change methodologies and CAB meetings.
• Maintain Documentation on projects.
• Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts, and test cases.