ServiceNow Technical Business Analyst

Our team at mks2-technologies is seeking a highly skilled ServiceNow Technical Business Analyst to support our government customer. The successful candidate will be responsible for preparing our business processes for seamless implementation with automated IT solutions. Key Responsibilities

• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow platform.
• Document stakeholder requirements in technical terminology suitable for execution by SNOW developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool's effectiveness.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.

The ideal candidate will have significant experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role, along with excellent written, verbal, communication, presentation, and training skills.

A bachelor's degree from an accredited university is required, and one or more SNOW certifications are highly desirable. Additionally, experience administering or engineering secure Enterprise information systems and understanding of NOW platform API integrations with third party technologies would be advantageous.