ServiceNow (SNOW) Technical Business Analyst - Active Top Secret Clearance

At Riptide Technology, we are seeking a ServiceNow Technical Business Analyst to support our government customer.

The Technical Business Analyst will prepare the organization's business processes for seamless implementation with automated IT solutions. Key Responsibilities:

• Collaborate with stakeholders to map, engineer, and refine business processes for implementation with the ServiceNow platform.
• Document and transcribe stakeholder requirements into technical terminology suitable for execution by developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance tool effectiveness.
• Document module, process, and sub-process objectives, workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
• Develop and brief process documentation to senior stakeholders, including user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc. Required Qualifications:
• Five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
• One or more SNOW certifications, such as Certified ServiceNow Administrator or Certified Application Developer.
• Demonstrated expertise in designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
• Understanding of ServiceNow's functional capabilities in one or more modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc. Security Clearance Requirements:
• U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.