ServiceNow Developer

Title: ServiceNow Developer

Location: Arlington, NY (Hybrid)

Type: Permanent / Contract to hire

Duration: Full Time/12 Months Contract

The Challenge:

Our client is seeking a ServiceNow Developer to support and optimize their IT Operations Management environment. This role will focus heavily on CMDB design, discovery integrations, automation, event management, and collaboration with cross-functional teams. The ideal candidate will have deep ServiceNow expertise and a passion for maintaining accurate, service-aware data to drive IT efficiency and decision-making.

Roles & Responsibilities

1. CMDB Design & Maintenance

• Design, develop, and maintain a scalable CMDB aligned with the Common Service Data Model (CSDM).

• Ensure accurate representation of all Configuration Items (CIs) and their relationships.

• Implement governance policies to maintain data integrity and compliance.

2. Discovery & Integration

• Configure and optimize ServiceNow Discovery to automatically detect and populate CIs.

• Integrate with SCCM, Intune, Tenable, and other authoritative data sources.

• Manage Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure data accuracy.

3. Data Quality & Governance

• Conduct regular audits to validate CMDB accuracy.

• Remove stale, orphaned, or duplicate CIs.

• Define and enforce naming conventions and change control processes.

4. Reporting & Dashboards

• Monitor CMDB health scores, discovery completeness, and service mapping accuracy.

• Utilize Health Scan and CMDB Query Builder to identify gaps and improve quality.

• Build interactive dashboards and reports to track CMDB health and performance metrics.

5. Collaboration & Training

• Partner with ITSM, ITOM, Security, Compliance, and Architecture teams.

• Provide training and best practices to ensure alignment with CMDB standards.

6. Strategic Planning

• Develop a roadmap to evolve the CMDB into a fully service-aware database.

• Support IT decision-making, risk management, and operational efficiency initiatives.

7. Automation & Orchestration

• Implement and maintain automated workflows using Flow Designer, Orchestration, and IntegrationHub.

• Create and manage automation policies for event remediation and service health.

8. Monitoring & Event Management

• Configure and fine-tune Event Management to correlate alerts and reduce noise.

• Integrate with monitoring tools like SolarWinds, Dynatrace, and SCOM to enhance event data.

9. Documentation & Knowledge Sharing

• Maintain detailed documentation of configurations, integrations, and workflows.

• Create knowledge base articles or internal wikis for repeatable processes and troubleshooting.

Relevant Modules & Tools:

• Service Mapping

• Data Certification

• Certificate Management

• Event Management

• Vulnerability Management

• ITOM & ITOM Pro applications

• Various related projects