Senior QA ServiceNow Administrator #6172

Overview

The GovCIO team is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform.

Key Responsibilities:

• Configure, maintain, and improve the ServiceNow platform, including core modules such as Incident, Problem, Change, Asset, CMDB, Request, and Knowledge.
• Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
• Manage user roles, access controls, and permissions to ensure data security.
• Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives.
• Monitor platform health, performance, and compliance with ITIL best practices.

Quality Assurance (QA) Focus:

• Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality.
• Perform regression testing for new releases, enhancements, and patches.
• Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations.

Required Qualifications:

• Bachelor's degree with 8+ years of experience or commensurate experience.
• 6+ years of experience in ServiceNow administration.
• Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer.
• Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.

Favorable Skills and Experience:

• ServiceNow certifications (e.g., CSA, CAD).
• Experience with Agile/Scrum environments.
• Familiarity with automated testing tools for ServiceNow (e.g., ATF).

Location: Washington DC

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

This role will be located in a hybrid remote environment.

We are looking for an individual with strong analytical and problem-solving skills, excellent communication and documentation skills, and a passion for delivering high-quality system performance through structured Quality Assurance practices.