Service Now Technical Lead

Position Summary:

Title: Service Now Technical Lead Duration: 6 Months - Long Term Location: Washington, DC 20005

Hybrid Onsite: 2/3 days onsite per week from Day1

The overall purpose of position: The purpose of this position is to serve as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ServiceNow system, impacting Clients CMDB and National Verifier ServiceNow transition.

Essential duties: The positions essential duties include the following:

• Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
• Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system.
• Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
• Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements
• Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system.
• Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary
• Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services
• Maintains technical expertise, relevant industry standards, and best practices in ServiceNow.
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Develops the application including configuration, report and dashboard development, and data migration, where applicable
• Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau
• Carries out unit-testing and defect resolution
• Obtains and analyzes business requirements and document technical solutions
• Attends Scrum meetings and keeps PM and team apprised of status
• Other duties as assigned

Length Of Experience

• The minimum amount of total on-the-job experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.

Certifications:

• ServiceNow Certified System Administrator certification required (admin or higher)
• ServiceNow CIS IT Service Management certification preferred
• ServiceNow CIS Project Portfolio Management certification preferred
• ServiceNow CIS Software Asset Management certification preferred
• ServiceNow CAS Performance Analytics certification preferred

Education:

• A Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.