Primary Job Title: ServiceNow Support Specialist

Alternate/Related Job Titles: Service Desk Analyst ITSM Support Specialist ServiceNow Administrator (Entry-Level) Technical Support Analyst Help Desk Support Specialist

Location: Inver Grove Heights, MN (Cenex Dr 5500)

Onsite Flexibility: Hybrid

Contract Details:

• Position Type: Contract (short-term)
• Contract Duration: ~6 weeks
• Start: 09/04/2025
• End: 10/16/2025
• Pay Rate: $25–$27/hour
• Shift/Hours: Core business hours, Monday–Friday

Job Summary: The ServiceNow Support Specialist will play a key role in supporting the Learning and Development team as it launches an extensive technical training project serving ~1,500 participants across 70+ training courses. This role will be responsible for responding to inquiries via ServiceNow, troubleshooting issues, escalating complex problems, and providing user guidance, while also assisting with administrative tasks such as preparing learning materials, shipping, and room logistics.

Key Responsibilities:

• Manage and respond to user inquiries in ServiceNow
• Troubleshoot and resolve tickets, escalating complex issues as needed
• Provide guidance on ServiceNow platform usage to training participants
• Perform administrative support including printing/shipping of training materials and room setup logistics
• Collaborate with project team members to ensure smooth delivery of training support
• Participate in virtual interviews and demonstrate strong communication and urgency

Required Experience:

• Experience working with ServiceNow (SNOW) or similar IT service management tools
• Strong customer service and problem-solving background
• Ability to work effectively in fast-paced, short-term project environments

Nice-to-Have Experience:

• Experience supporting large-scale training or learning and development initiatives
• Familiarity with project-based administrative support tasks
• Previous work in hybrid office environments

Required Skills:

• ServiceNow expertise
• Strong communication skills
• Proven sense of urgency in managing requests

Preferred Skills:

• Collaborative team player
• Organized, detail-oriented, and adaptable
• Skilled in ticketing and workflow platforms

Additional Skills :

• Ability to multitask across user support and project logistics
• Customer-focused with strong interpersonal abilities
• Comfortable working with IT and non-IT stakeholders

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client: Global agribusiness cooperative focused on energy, agronomy, grains, and foods. As a farmer-owned cooperative, the company connects farmers and customers to empower agriculture and build stronger communities worldwide.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-25575

gttjobs #gttic

Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015