ServiceNow CSM Leader

About the Role

As a ServiceNow CSM Leader, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will lead a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients.

Your Key Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.