Sr. ServiceNow Developer/Admin

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

Frontline Managed Services is hiring a motivated, experienced Senior ServiceNow Developer/Admin to build, enhance, and support solutions for our legal-industry clients and internal service teams. You’ll turn business needs into scalable ServiceNow capabilities—prioritizing reliability, usability, and change discipline—while mentoring others and raising our platform bar.

What You’ll Do

• Design & build: Configure and script across ITSM modules (Interactions/Agent Workspace, Incidents, Problems, Outages, Service Catalog), including tables, forms, business rules, client scripts, includes, UI policies/actions, and notifications.
• Automate: Use Flow Designer/IntegrationHub to orchestrate approvals, SLAs, and system automations; modernize legacy workflows where appropriate.
• Integrate: Deliver secure, reliable integrations (REST/SOAP, webhooks, MID Server where needed) with clear mapping, retries, and observability.
• Email & routing: Optimize inbound email actions and notification strategies to support legal client workflows.
• Change discipline: Package/promote with update sets/app repo, follow change windows, peer reviews, and rollback plans; use ATF where applicable.
• Requirements & docs: Run/participate in discovery sessions and workshops; translate requirements into designs, acceptance criteria, and runbooks.
• Platform stewardship: Contribute to platform standards, reusable patterns, and knowledge articles; mentor other developers/admins.

What You Bring

• 5+ years hands-on ServiceNow development/administration with strong ITSM depth
• Proven delivery across Service Catalog builds, Flow Designer automation, notifications, and ACLs
• Practical integration experience (REST/SOAP; IntegrationHub a plus)
• JavaScript skills and understanding of when to use flows vs. server/client scripting
• Clear, concise English language communication skills with technical and non-technical stakeholders
• Change discipline: packaging, promotion, rollback, and documentation habits that stand up to audit
• Bachelors in CS/Engineering/Math or equivalent experience

Preferred Qualifications

• Certification - ServiceNow CSA (and/or CIS)
• ATF experience and exposure to CI/CD patterns for ServiceNow
• Experience supporting professional services/legal clients or multi-tenant environments

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”