Pod Lead - ServiceNow Developer

WHAT YOU’LL FOCUS ON

Ensuring high quality delivery of project requirements and service levels throughout the project life cycle.

Conducting client meetings, including project kickoff and closing meetings.

Preparing and reviewing client project deliverables and reports.

Identifying, implementing and communicating best practices and process knowledge across multiple projects and delivery teams.

Collaborating with the Site Lead to provide information and data analysis for client-facing project leads.

Performing job administration responsibilities, including status reports, budget to actuals, and performance evaluations for Senior Analysts and Analysts.

Inspiring a team and providing growth and development opportunities.

Assessing and mitigating risks and ensuring that project controls, including statutory and regulatory requirements, are in place.

Reviewing and ensuring adherence to client information and confidentiality agreements.

WHAT WILL HELP YOU BE SUCCESSFUL

You encourage others and create coaching programs to help teams succeed and grow.

You’re recognized for your knowledge and your ability to deliver optimized work products.

You share ideas across teams with a mutual goal of optimizing project quality.

You foster a positive culture through relationship building.

You seek opportunities for your own professional development as well as identify opportunities for others to learn.

• Lead the design, development, and deployment of ServiceNow applications and modules (ITSM, ITOM, HRSD, etc.)
• Serve as the primary technical point of contact for clients, translating business requirements into effective ServiceNow solutions
• Mentor and guide junior developers, conducting code reviews and ensuring adherence to best practices
• Collaborate with cross-functional teams to gather requirements, define scope, and deliver high-quality solutions
• Customize workflows, business rules, UI policies, and client scripts to meet client needs
• Ensure platform stability, performance, and scalability through proactive monitoring and optimization
• Stay current with ServiceNow releases and recommend upgrades or enhancements
• Document technical specifications, architecture, and deployment processes

YOUR EDUCATIONAL & PROFESSIONAL CREDENTIALS

Bachelor’s degree from accredited university in relevant academic area or equivalent relevant work experience. Additional industry experience may be substituted in lieu of college degree.

5+ years working in internal audit, consulting, assurance services, or related field, either in professional services or industry.

Well versed in Microsoft Office suite applications with emphasis on Excel, Word, and PowerPoint.

• 3+ years of hands-on ServiceNow development experience
• Proven experience in client-facing roles with strong communication and presentation skills
• Prior leadership or mentoring experience preferred
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
• ServiceNow Certified System Administrator (CSA) is nice to have; additional certifications (e.g., CAD, ITSM, HRSD) are a plus
• Strong problem-solving skills and ability to manage multiple priorities