ServiceNow Software Developer, HR Service Delivery

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift: Day (United States of America)

Scheduled Weekly Hours: 40

Salary Range: $29.00 - $46.50Pay starts at $29 and increases according to years of applicable experience.

Union Position: No

Department Details Key Responsibilities: Collaborate with Stakeholders: Work closely with management, HR departments, and business subject matter experts (SMEs) to identify, analyze, and document end-user requirements for system improvements and enhancements.

System Design & Development: Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources. Ensure all solutions are aligned with the business needs and technical requirements.

Customization & Configuration: Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc. Customize ServiceNow applications and modules to align with business processes.

Integrations & Automation: Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services. Automate processes to improve data flow and integration between ServiceNow and external systems, including data transformation and migration tasks.

Testing & Quality Assurance: Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently. Ensure the timely and stable deployment of new releases and updates to the application with minimal disruption to IT/HR operations.

Technical Documentation: Develop detailed technical documentation to guide future software development projects, including the creation of process maps using visualization tools. Document integration processes, data transformation workflows, and test plans for quality assurance purposes.

Reporting & Analytics: Build RaaS (Reports as a Service) solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making. Utilize reporting and visualization tools to provide insights into HR processes, defects, and upgrade dependencies.

Continuous Improvement: Monitor the quality and consistency of the data in the system. Conduct root cause analysis of issues, track system performance, and contribute to continuous improvement efforts. Ensure that HR software solutions are continuously updated to reflect evolving business needs and technological advancements.

Release Management: Manage the release and deployment of ServiceNow upgrades, ensuring that all new functionalities and patches are rolled out in a structured, efficient manner while minimizing disruption to HR and IT operations.

Required Skills & Qualifications: Proven experience as a ServiceNow Developer, with a strong focus on HRSD or related ServiceNow modules.

Proficiency in JavaScript, Glide API, HTML/CSS, RESTful APIs, XML, and JSON.

Strong understanding of business process automation, integration strategies, and workflow management in the HR context.

Excellent problem-solving, communication, and collaboration skills, with a focus on improving user experience and operational efficiency.

Experience in testing software solutions, including writing test scripts and conducting manual and automated testing.

Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Application Developer.

Experience in Integration Hub or building custom integrations, web services, and data migration between ServiceNow and other enterprise systems.

Experience in HR process mapping and using visualization tools to analyze workflows and identify areas for improvement.

Experience in UI builder, Virtual Agent, Workflow Studio, Performance Analytics, User Experience Analytics, App Engine Studio, etc.

Understanding of ITIL principles and their application to HR services.

Summary Responsible for maintaining, configuring, and customizing the ServiceNow HR Service Delivery (HRSD) module to support efficient and user-friendly HR services. Key responsibilities include developing and enhancing record producers, notifications, platform analytics reports, and dashboards using UI Builder, Service Portal widgets, and Flow Designer. The role also involves configuring and optimizing experiences such as HR Agent Workspace, Virtual Agent, and Agent Chat.

This position requires regular collaboration with department leaders to understand current workflows, gather and document business requirements, and design effective solutions that align with organizational standards, privacy policies, and user experience best practices. Success in this role depends on strong programming skills, problem-solving skills, attention to detail, effective communication, cross-functional collaboration, and a commitment to continuous improvement.

Job Description

Collaborating with management, departments and customers to identify end-user requirements and specifications to develop system improvements for business subject matter experts (SME). Generates software design specifications including software modeling and simulation. Develops software, code and requirements analysis. Develops software solutions by studying information needs, validating design with users and technical resources, studying systems flow, reviewing data usage and work processes, investigating problem areas and following the software development lifecycle.

Interprets functional and technical blueprints; participates in structuring technical components. Rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic. Prioritize and manage the HR development and delivery of enhancements/new initiatives. Work on business rules, user interface (UI) actions, UI policies, client scripts and validation scripts. Perform manual testing, automated testing, functionality testing, performance testing, integration testing, load, stress testing and regression testing of various HR software tools. Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT/HR operations.

Review and develop scripts to ensure the latest application release is implemented in a timely manner with minimal or no disruption to IT/HR operations. Customize applications and facilitate roll out of new applications and modules and configure Application UI and Configure Workflow. Build custom integrations and automation to do API calls from HR calls to better integrate data among various HR systems.

Build WebServices and integrations to perform data transformation and migration between current and legacy systems. Using Python, JavaScript, Selenium, Objective C, SOAP, RESTful API's, .json formats, XML, and other programming languages and tools to build automation.

Maintain the data upload processes and methods for various systems. Run regression test scripts for software releases. Follow policies and procedures related to complex programming for data loads and testing scripts. Review all applicable logs to identify data format or programming errors data loads and regression testing. Monitor the quality of the data to assure a stable and consistent production environment.

Create reports in using RaaS and build dashboards to display analyzed data. Create, upgrade and update business processes in the application to increase efficiencies. Using visualization tools, build process maps to visualize various flows to and from various HR systems to better identify defects, track upgrade dependencies and better explain and understand SME requirements and changes. Develop technical documentation to guide future software development projects.

Qualifications Bachelors degree in Information systems, computer science, data analytics or related field requires. Master's degree is strongly preferred.

Two years experience in a technical development or support role experience required. Prior human resources application support and/or programming experience preferred. Strong computer skills, strong analytical, critical thinking and problem solving skills. Excellent communication and customer service. Attention to detail with a high degree of accuracy.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.