Senior ServiceNow Development Expert

ServiceNow Developer Role

We are seeking a talented ServiceNow Developer to join our team. As a key player in designing, implementing, and maintaining ServiceNow ITSM capabilities, you will play a crucial role in the transformation of our IT Service Management platform.

This is an exciting opportunity to make a meaningful impact. You will have the chance to create efficient workflows, improve user experiences, and solve complex business challenges. If you're passionate about creating value and driving innovation, this role is for you.

Responsibilities:

• Serve as the technical subject-matter-expert for ServiceNow platform integrations, Discovery and CMDB
• Design, develop, implement and support integrations between ServiceNow and other systems using APIs, web services, IntegrationHub and middleware technologies
• Design, configure, implement, and maintain ServiceNow IT Operations Management (ITOM) Discovery of both On-Premises and Cloud resources (AWS & Azure)
• Collaborate with stakeholders to gather requirements, define and implement integration solutions to meet the business needs
• Provide technical stewardship and play a key role in the transformation of IT Service Delivery while supporting current state.
• Analyze existing processes and integrations, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on-call support as needed
• Maintain adequate process, operational documentation and reporting

Required Skillset/Experience:

• 5-8 years of solid experience with the administration, configuration, maintenance, integration, and upgrade of the ServiceNow platform
• 4+ years of experience with ServiceNow development with a focus on integrations
• Understanding of ServiceNow data model, tables and relationships
• Extensive experience with ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, Web Services, LDAP, JDBC, ODBC, REST and SOAP
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Experience with ServiceNow Integration Hub for rapid integration development and automation
• Knowledge of ServiceNow orchestration for automating IT processes
• Solid understanding of data mapping, transformation and synchronization techniques
• Experience implementing REST API integration with third party tools and cloud platforms such as AWS and Azure
• Good functional and technical understanding and implementation experience with ServiceNow ITOM discovery and CMDB
• Good knowledge and experience with ServiceNow CSDM framework
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration skills

Education:

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

This role requires strong problem-solving skills, excellent communication and collaboration skills, and a passion for creating efficient workflows and improving user experiences.