ServiceNow Administrator

ServiceNow System Administrator

Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

Job Summary

The ServiceNow System Administrator is responsible for the day-to-day configuration, maintenance, and support of the ServiceNow platform. This role plays a key part in ensuring platform stability, performance, and usability while supporting ITSM processes, managing user access, and participating in basic development tasks. The administrator will also assist in platform enhancements, participate in story planning, and support on-call operations as needed.

Essential Functions

Platform Administration

• Manage user accounts, groups, roles, and access control (ACLs).
• Support data integrity by establishing controls, automations, and monitoring to keep information accurate and consistent.
• Monitor system performance and proactively address potential health issues.
• Manage and maintain MID Servers, including installation, configuration, upgrades, and ongoing health monitoring.
• Troubleshoot MID Server connectivity issues and support integrations that rely on MID Servers.

Configuration & Development Support

• Configure forms, fields, tables, UI policies, business rules, notifications, and workflows.
• Maintain Service Catalog items, Request Workflows / Flows.
• Support developers by configuring and testing new features, integrations, and applications.

Incident, Problem, and Change Management

• Provide Level 2/3 support for ServiceNow-related incidents and requests.
• Troubleshoot and resolve technical issues in a timely manner.
• Support Change Management processes and maintain compliance with ITSM best practices.

Upgrades & Patches

• Schedule and Support platform upgrades and patches by testing functionality, resolving conflicts, and coordinating with stakeholders.
• Ensure all customizations are documented and compatible with future releases.

Governance & Best Practices

• Ensure adherence to ServiceNow best practices and organizational standards.
• Maintain documentation of configurations, processes, and procedures.
• Provide user training and support for ServiceNow capabilities.

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Qualified Applicants Will Have

• Bachelor’s degree (preferred); equivalent combination of education, training, and experience may be considered
• A minimum of 2-4 years of experience supporting and administering the ServiceNow platform
• ServiceNow Certified System Administrator (required)
• ITIL® Foundation Certification (required)
• Strong understanding of ITSM processes, ServiceNow architecture, and platform capabilities
• Experience configuring core ServiceNow components (e.g., business rules, UI policies, ACLs)
• Ability to troubleshoot system issues and coordinate with internal teams or vendors to resolve them
• Basic understanding of scripting (JavaScript), integrations, and development lifecycle within ServiceNow
• Excellent communication, documentation, and collaboration skills
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Willingness to participate in on-call rotations as needed

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $74,000.00 to $92,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.  

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 If you have any questions or concerns about this posting, please email taposting@wwt.com.