Vulnerability Response Administrator (ServiceNow)

Job Description

Vulnerability Response Administrator (ServiceNow)

Must Have Technical/Functional Skills

• ServiceNow (required)

• Cyber Engineering (required)

• Restful API (required)

• Python (nice to have)

• Cloud (nice to have)

• Agile (nice to have)

• Problem Solving/Troubleshooting (required)

• Presentation/Speaking Skill (nice to have)

• SQK experience (nice to have)

Roles & Responsibilities

· Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances).

· Conduct routine health assessments, ensuring peak performance and availability.

· Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.

· Perform regular application updates and patches, ensuring system stability and security compliance

· Lead Support interactions with Cases, Changes and Requests, and escalations.

· Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.

· Collaborate with stakeholders to identify workflow requirements and streamline business processes.

· Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.

· Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.

· Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.

· Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.

· Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.

· Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services

· Minimum 5 years of ServiceNow platform experience

· Experience working in Agile/Scrum methodologies

· Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR.

· Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards

· Python, Angular/React, JavaScript, HTML/CSS, and API development experience is necessary