ServiceNow Customer Service Management Technical Lead

Job Title: ServiceNow Technical Lead

Description:

• We are seeking an experienced ServiceNow Technical Lead to join our team at Tata Consultancy Services.
• The successful candidate will have a strong background in ServiceNow and experience leading technical teams.
• This is a great opportunity to work on complex projects and develop your skills in service management, configuration, customization, integration, and automation.
• You will collaborate with stakeholders to design customer service solutions within the ServiceNow platform, configure modules, workflows, forms, and user interfaces, and integrate ServiceNow with other systems and applications.
• Your expertise will also include developing and implementing workflows, business rules, and automation scripts to automate customer service processes.
• In addition, you will build custom applications, modules, and portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.
• You will also be responsible for designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users, and configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

Requirements:

• 6-10 years of experience in ServiceNow, with a focus on technical leadership and team management.
• Strong knowledge of ServiceNow CSM, ServiceNow Platform, ServiceNow Scripting, and Integration.
• Experience with workflow automation, business rule development, and custom application development within the ServiceNow platform.
• Excellent communication and project management skills.

Working at Tata Consultancy Services:

• Tata Consultancy Services is a global leader in consulting and technology services.
• We offer a dynamic and collaborative work environment that fosters innovation and growth.
• Our employees enjoy a range of benefits, including career development opportunities, flexible working arrangements, and a comprehensive rewards package.

About the Role:

• This is a full-time position based in Cary, US.
• The successful candidate will be responsible for leading technical teams and working closely with stakeholders to deliver high-quality service management solutions.
• The ideal candidate will have excellent technical skills, strong communication and project management skills, and the ability to work effectively in a fast-paced environment.