Direct client position- Sr ServiceNow developer-Remote

As a Software Engineer III, ServiceNow you'll join our Data & Digital team helping us lead, design, and build our digital transformation and define what's next for our business. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.

Developer will play a key role in designing, enhancing, implementing, and maintaining effective and scalable solutions using ServiceNow, and integrating with third party and in-house products. This role will work closely with a variety of stakeholders in the business to lead solution discussions, provide technical leadership, drive continuous process improvements, and mentor other engineers toward comprehensive solutions that improve business processes and drive efficiency across all business functions.

Role: Sr. ServiceNow Developer

Location: Remote

Type of position: Contract

Job description:

Responsibilities:

• Support upgrades, maintenance, configuration of, and integration with ServiceNow.
• Participate in all phases of the development life cycle and take a lead role with requirements analysis, software design, reviewing the work of others, setting standards, and providing Level 3 production support.
• Provide solutions to complex challenges leveraging the ServiceNow platform, modern development languages, and frameworks.
• Research new technology in response to enterprise-scale business requirements, systems configurations, or technology innovations.
• Assess the current instance to identify and address existing challenges, while recommending best practices and proposing innovative solutions, where applicable.
• Responsible for training and providing technical mentorship to team members.
• Develop and maintain relevant documentation for new enterprise-scale technologies.
• Stay updated on the latest ServiceNow features, updates, and industry best practices.

Experience/Minimum Requirements:

• 10+ years of professional experience developing and administering ServiceNow
• Knowledge of integrating ServiceNow to external platforms via Web Services and REST APIs
• Experience with designing and configuring Customer, Contractor, and Service Portals
• Deep understanding and experience with CSM/TSM, FSM, and Change Management modules (ServiceNow Event Management and Google Map development is a plus)
• Experience with development of the Mobile Agent app
• Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Flow, and Workspaces
• Knowledge of Agile development practices
• High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes

Education/Certifications:

• BS Degree in Engineering, Computer Science, or related technical discipline
• Extensive professional ServiceNow experience required
• Related ServiceNow certifications preferred (CSA or higher)

Expectations

• Possesses and applies a broad knowledge of principles, best practices, and procedures in the field of software development in the completion of complex software engineering activities
• Guide technical team and other team members in pursuit of operational excellence
• Aptitude for working in a high performing, diverse team using active communication and a strong sense of ownership applying an agile software development approach
• Relies on experience and judgment to structure / organize work and accomplish goals
• Collaborate closely with the core team to ensure alignment on technical solutions and overall approach to the instance.
• Embraces opportunities to broaden organizational impact
• Strong interpersonal skills and business acumen
• Excellent communication skills to interact with both technical and non-technical stakeholders.