ITSM Administrator

At the Legislative Research Commission, we are seeking a highly skilled ITSM Administrator to join our team in OCIT. This is a permanent, full-time position that requires the ability to work with neutrality in a politically charged environment. Job Duties:

• Work with stakeholders to analyze and document business processes and develop change requirements.
• Plan, manage, execute, and document implementations and development of solutions in ServiceNow.
• Assist in training users on ServiceNow.
• Communicate changes and updates to stakeholders.
• Administer ServiceNow.
• Develop and implement processes within ServiceNow.
• Implement ServiceNow integrations.
• Assist in the integration of ServiceNow with external systems.
• Test ServiceNow implementations.
• Monitor the ServiceNow environment.
• Develop reporting in ServiceNow.
• Actively seek opportunities to improve processes.
• Maintain knowledge of ServiceNow and future changes.
• Provide technical support for ServiceNow.
• Assist in preparing for and adapting to change. Desired Skills and Abilities:
• Team-oriented attitude and ability to work as part of a team.
• Strong written and verbal communication skills.
• Attention to detail.
• Solid organizational, analytical, multi-task oriented, and troubleshooting skills.
• Ability to work independently without direct supervision.
• Ability to complete assigned tasks by agreed upon deadlines.
• Ability to analyze processes and manage change.
• Flexibility to adapt to rapidly changing work environment.
• Administration, development, and implementation of ServiceNow. Minimum Requirements:
• Bachelor's degree in computer science or related field.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) certification preferred.