Sr. Solution Architect

Solution Architect Role Overview

Join ServiceNow's Partner Design Studio as a Solution Architect and shape partner-branded solutions using an AI-first approach.

Key Responsibilities:

• AI-First Co-Creation: Apply an AI-first mindset in all partner engagements-from design workshops to solution architecture-ensuring partners are equipped to lead in an AI-driven market.
• Technical Leadership: Provide expert guidance on the ServiceNow platform, offering insights drawn from successful implementations and helping partners make informed, AI-aware decisions.
• Strategic Engagements: Drive conversations around market positioning, industry opportunities, and how AI can be leveraged to create differentiated solutions.
• Design Studio Collaboration: Facilitate human-centered design workshops with partners, leveraging AI to enhance user research, prototype testing, and solution scoping.
• Business Alignment: Support partners in defining go-to-market strategies, technical goals, and measurable outcomes-all through the lens of AI-enhanced capabilities.
• Partner Enablement: Understand partners' technical strengths and guide them in embedding AI into their ServiceNow-powered offerings.
• Solution Evangelism: Collaborate with the ServiceNow field to advocate for innovative, AI-enabled partner solutions.

Qualifications:

• 8+ years in technical sales, pre-sales, solution architecture, or similar roles.
• Significant experience working with technology partners, at either a partner or OEM level.
• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy.
• Proven ability to guide partners through complex solution designs and business strategy discussions.
• Deep curiosity and interest in AI technologies and emerging trends.
• Clear communicator, comfortable engaging at the CxO level and translating complex topics into actionable insights.
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.

This role requires a deep understanding of AI technologies and emerging trends, as well as excellent communication skills to engage with C-level executives. If you're passionate about shaping the future of work, this could be the ideal opportunity for you.