11+ years ServiceNow Program Manager

• *Overview of the Role**

This is a high-level position that requires expertise in managing multiple teams responsible for maintaining the ServiceNow platform. The role involves various responsibilities including budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage.

• *Key Responsibilities**
• Oversight of full lifecycle management of IT products within the ServiceNow application suite.
• Strategic planning of IT product lifecycles from conception to implementation.
• Leading as Senior Program Manager to specify requirements, ideate, and manage technical development and launch of new IT products.
• Collaboration with customers to understand their business objectives and lead technical discussions to align with their strategic objectives and priorities.
• Ensuring ServiceNow Solution Design is aligned with business needs while designing sustainable solutions.
• Providing expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
• Facilitating team growth and providing mentorship to support professional development.
• *Qualifications**
• Minimum 8 years in IT project/program management and 5 years in Agile development.
• Excellent oral and written communication skills, effective in challenging and evolving environments.
• Expertise in program/project planning, budget tracking, status reporting, risk management.
• Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations, and maintenance support.
• Experience managing User Stories and Product Backlog in ServiceNow.
• Bachelor's Degree or equivalent work experience.