ServiceNow Technical Project Manager

Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey. Zensar’s Digital strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey.

If you’re looking for a workplace where associates realise and contribute to their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place!

We are seeking a highly skilled Technical Project Manager to lead a strategic initiative focused on ServiceNow Common Service Data Model (CSDM) implementation, Foundation Data alignment, and CMDB cleanup and enrichment. The ideal candidate will have prior hands-on experience as a ServiceNow technical resource, with a deep understanding of CMDB architecture, data governance, and platform capabilities.

Duties and Responsibilities

• Lead end-to-end project delivery for ServiceNow CSDM and CMDB cleanup initiatives.
• Collaborate with stakeholders across IT, business units, and ServiceNow platform teams to define scope, objectives, and success criteria.
• Drive data quality improvements, normalization, and reconciliation efforts across Foundation Data (e.g., Locations, Departments, Users, Companies).
• Oversee CMDB health metrics, gap analysis, and remediation planning.
• Ensure alignment with ServiceNow best practices, including CSDM framework.
• Manage project timelines, risks, dependencies, and resource allocation.
• Facilitate workshops, sprint planning, and status reporting.
• Coordinate with ServiceNow developers, architects, and data stewards to implement technical solutions.
• Monitor and report on KPIs related to CMDB 3C’s - completeness, correctness, and compliance.

Essential Technical Skills and Experience required

• 3+ years of experience in technical project management within ITSM/ITOM domains.
• Proven experience as a ServiceNow Developer, Architect, or Technical Consultant.
• Strong understanding of ServiceNow CSDM, CMDB, and Foundation Data structures.
• Familiarity with Discovery, Service Mapping, and Integration Hub.
• Excellent communication, stakeholder management, and documentation skills.
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps).

Preferred

• ServiceNow certifications (e.g., CSA, CIS-ITOM, CMDB) are a plus.
• Experience in large-scale CMDB transformation or cleanup projects.
• Knowledge of data governance and data quality frameworks.
• Ability to translate technical concepts into business language and vice versa. Qualification
• Must be educated to at least degree level or equivalent for this role.