ServiceNow Business Analyst

We are seeking a highly experienced and certified ServiceNow Business Analyst to lead the design architecture and integration discussions on ServiceNow platform This role involves translating business requirements into EPICs Features and Stories providing functional leadership for the proposed solution and ensuring alignment with ServiceNow best practices and standards

Candidates to possess a deep understanding of ServiceNow platform capabilities modules and integrations with third party technologies exhibit strong leadership in technical and functional consultations and champion in innovation and quality across all projects

QUALIFICATIONS

Required

• 10 to 15 years of experience in designing implementing or consulting on ServiceNow solutions
• Expert in below ServiceNow Product suites
• CPQ concepts ProductServiceResource understanding Opportunity and quote flows understanding
• Sales and Order Management SOM For Telecom SOMT
• CSDM and CMDB
• Customer Service Management CSM
• IT Service Management ITSM
• Telecom Service Management TSM
• Telecommunication Network Inventory TNI
• Telecom background with OSSBSS knowledge and preferably B2B business
• Experience in Domain Separation and ITSM application
• Extensive experience across the ServiceNow core platform components security performance and compliance
• Extensive experience in third party integration REST SOAP Other methods Integration Hub and ServiceBridgeEbonding

Preferred

• ServiceNow Certified Technical Architect CTA or Implementation Specialist CIS and ServiceNow Certified System Administrator CSA and Developer CAD
• Exceptional leadership skill CxO Interactions Presentation Problem Solving Critical Thinking and communication skills

RESPONSIBILITIES AND DUTIES

• Build Solution Proposal and Defining Scope of the overall ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices
• Ensure collaboration implementation standards are maintained to translate functional requirements into ServiceNow solutions and implement using Agile Practice
• Technical Consultation and Leadership provide expert advice lead solutioning sessions and connect with clients using technical expertise and leadership skills
• Participate in Integration and Automation Designing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAP REST ServiceBridge EBonding and other integration techniques
• Quality Assurance Reporting adherence drive quality assurance best practices ensuring successful project outcomes
• Expert in Security and Compliance practices ensure deployed ServiceNow solution security standards to meet changing compliance requirements Implement robust security measures to maintain secure client environments
• Documentation and Knowledge Sharing Create and share functional documentation contribute to the knowledge base and promote best practices
• Continuous Learning keep up with ServiceNow advancements to provide innovative solutions
• Client Relationships Establish and sustain trust based relationships with clients proactively addressing their needs and steering them toward successful results