ServiceNow platform, ITOM implementations, Service Mapping

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules

GENERAL FUNCTION

1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules

• Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping
• Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory
• Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives
• Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery
• Expertise in Setting up and administration of MID servers
• Create/update/remove Discovery ranges and schedules
• Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues.
• Expert knowledge in defining identification and reconciliation rules Area of Responsibility

Incident Mgt

Release Management

License Mgt

Vulnerability Mgt

Patching

Clone Downs

Upgrades, including skips and testing

DSA (Distributed Security Access) and MyAccess

DR Testing

Configuration Chgs

Review System Performance

Answer Platform Level Questions

Certificate Management

Firewall Rule Management

Functional ID/Service Account Management

Manage passwords in 5/3 Vaults

Monitor Daily, weekly and monthly jobs

Manage 30+ Integrations with other systems

Review Error Logs

Software Code Management (e.g. GitHub)

Data Extracts

Audit Support

Maintain prod and non-prod environments (10)

Code Reviews

Maintain 5/3 development standards