Senior Cloud Platform Developer

ServiceNow Administrator

About Us

We provide business growth solutions by connecting people, data and applications – quickly, securely, and effortlessly.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. We digitally connect the world and shape the future. The Role

This role is tailored for a ServiceNow Administrator with strong platform expertise and a passion for growing into a development-focused career. You will support ServiceNow platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions. Main Responsibilities:

• Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup.
• Manage update set promotion across development, testing, and production environments.
• Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Support ServiceNow platform health through proactive monitoring and maintenance.
• Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.
• Assist in designing and implementing integrations between ServiceNow and external systems.
• Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Document platform configurations and integration workflows.
• Engage in continuous learning to grow ServiceNow development capabilities. Required Skills and Qualifications
• 5+ years of hands-on ServiceNow administration experience.
• Familiarity with ServiceNow development concepts and eagerness to grow into a developer role.
• Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging.
• Solid understanding of REST APIs, OAuth, and web technologies.
• Expertise in JavaScript required.
• Expertise in ServiceNow's scoped applications a plus.
• Experience with MID Server setup and configuration.
• Strong knowledge of ServiceNow's data models and CMDB.
• Experience in the ServiceNow CSM and FSM modules.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively across teams.
• Ability to mentor new and aspiring ServiceNow Administrators.
• Ability to obtain United States Security Clearance upon hire. Benefits

Our company offers a flexible work environment that allows our employees to thrive and deliver lasting impact. We provide opportunities for growth and professional development.