Program Manager ServiceNow Implementation

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Job Title: Program Manager ServiceNow Implementation

Location: Hybrid (Oakland, CA)

Exp: 10+

A senior-level Program Manager with deep hands-on ServiceNow implementation experience.

Key Responsibilities

• Lead the planning, execution, and governance of ServiceNow implementation programs.
• Partner with business units, IT, and vendor teams to define requirements and program scope.
• Oversee multiple projects under the ServiceNow portfolio, ensuring on-time, on-budget delivery.
• Develop and manage program roadmaps, timelines, and milestones.
• Drive alignment of ServiceNow workflows with enterprise asset management, ITSM, HR, and other business processes.
• Establish program governance, reporting, and risk management practices.
• Collaborate with offshore and cross-functional teams for development, testing, and deployment.
• Provide regular updates and executive-level reporting on program status, risks, and performance.
• Identify opportunities for process improvements and implement best practices for ServiceNow adoption.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field (Master's preferred).
• 8+ years of program/project management experience, preferably in large enterprises.
• Proven track record leading ServiceNow implementation programs (ITSM, ITOM, HRSD, or similar modules).
• Strong understanding of ServiceNow architecture, integrations, and workflows.
• Experience managing vendors, offshore development teams, and cross-functional stakeholders.
• Proficiency with program management tools (MS Project, Clarity, Jira, etc.).
• Excellent communication, leadership, and stakeholder management skills.

Ideal Candidate

• Strong leader who can partner across business and IT functions.
• Skilled at driving governance, risk management, and reporting at the program level.
• Comfortable working in a hybrid environment with distributed teams.