ServBeyond Solutions is hiring: ServiceNow Developer in North Lexington

JOB DESCRIPTION Job Description Salary: $105,000 - $125,000 ServBeyond Solutions dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success. As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies. Please note: Applicants must reside within a 50-mile radius of the Washington DC Metro Area or Hanscom AFB, Lincoln, Massachusetts, to be considered. Primary Responsibilities

• Support the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
• Coordinate and support application and platform upgrades
• Assist with the design, creation, and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
• Provide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team members
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support
• Review and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow development
• Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation
• Support data migration as needed
• Design and implement solutions following established Configuration Management policies and standards
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained
• Willingness to further grow and enhance skillset from more senior developers throughout each project Required Qualifications Education:
• Bachelors degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Masters degree. Additional experience may be accepted in lieu of a degree. Certifications (Must hold one of the following certifications):
• ServiceNow Certified Application Developer (CAD)
• At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or SecOps. ServiceNow Expertise:
• Minimum: At least 3 years of experience with the design, development, and support of technology infrastructure
• At least 2 years of ServiceNow development
• Familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow.
• Experience with ServiceNow upgrades Advanced Development Skills:
• Proficiency in AngularJS and Portal Development to customize user experiences.
• Expertise in ServiceNow Development APIs for building custom solutions. Methodology:
• Experience with Agile methodologies and project management practices. Client-Facing and Presentation Skills:
• Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders.
• Ability to explain complex technical solutions in clear, non-technical terms. Other Qualifications:
• The qualified candidate shall possess excellent customer service skills and the ability to work independently, prioritize tasks, schedule, and complete multiple assignments
• Ability to multitask and self-assign work in a fast-paced environment
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management-level briefings
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology
• Open to receiving mentoring from senior developers and subject matter experts Preferred Qualifications
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git, and Confluence
• Understanding of ITIL foundation or ITIL certification
• AWS cloud and ServiceNow certifications
• Experience working with large software systems, including hardware integration and test
• Experience working with multi-disciplinary technical development teams
• Experience moving from a legacy application to a new application
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team
• Experience using Kanban to improve flow on support teams
• Experience with DevOps/DevSecOps and CI/CD implementation
• Work Environment & Benefits
• Health, Dental, Vision, and Life Insurance
• 15 days paid time off
• 10 Paid Holidays
• 401(k) with employer contributions
• Professional development opportunities Salary Range The salary range for the ServiceNow Developer position is competitive and commensurate with experience, typically between $105,000 $125,000 annually, depending on experience, education, and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career development. Equal Employment Opportunity ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Americans with Disabilities Act (ADA) Requirements ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at hr@servbeyond.com. The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.