ServiceNow Platform Administrator

Description

We are seeking a highly skilled ServiceNow Platform Administrator to collaborate with our client's team as an independent contributor without supervision.

The ideal candidate will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform to ensure smooth and efficient operation.

This is a unique opportunity to work in a dynamic environment with multi-national teams, contribute to innovative projects, and continuously learn and grow.

Responsibilities

• Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions.
• Configure and maintain forms, workflows, and business rules.
• Monitor system performance and conduct regular maintenance tasks.
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules.
• Develop and maintain Service Catalog items and associated workflows.
• Create and manage dashboards and reports to track KPIs and SLAs.
• Design and implement integrations between ServiceNow and other enterprise systems.
• Develop and manage automation scripts to streamline processes.
• Provide technical support for ServiceNow-related issues and inquiries.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Conduct root cause analysis for system issues and implement corrective actions.
• Identify opportunities for process improvement and system enhancements.
• Stay updated on ServiceNow releases and new features, recommending and implementing upgrades as necessary.

Requirements

• Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration using REST/SOAP APIs.
• Familiarity with ITIL framework and IT Service Management (ITSM) best practices.
• Proven ability to work directly with the client without supervision.
• Proven ability to manage their work, resolve roadblocks, and meet deadlines.
• Readiness to work in a dynamic environment.
• Great communication skills.
• English B2 or higher.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

Nice to have

• ServiceNow Certified System Administrator.
• Experience with Agile methodologies.
• Advanced scripting abilities.