ServiceNow CSM Leader

About the Role

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice.

Key Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead teams on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
• Active ServiceNow certifications required.
• Strong leadership skills with the ability to inspire and lead a team.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.