ServiceNow ITx Leader

Key Role

Lead our growing global ServiceNow capability, driving growth, excellence, and innovation within our ServiceNow practice.

Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on ITx (ITSM, ITOM, ITAM).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Manage a team of ServiceNow consultants, architects, and developers, ensuring quality delivery and supporting team growth and meaningful work.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.

Requirements

• 8+ years of consulting experience in building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading ITx (IT Service Management, IT Operations Management)-focused implementation projects.
• Active ServiceNow certifications required.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.