Forward Deployed Solution Architect

As a Forward Deployed Solution Architect, you will embed with customers to architect AI-powered systems that drive ROI and scale solutions across the Now Platform. This is a Field Product Architect position at the forefront of applied AI. Key Responsibilities

• Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
• Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
• Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
• Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
• Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
• Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
• Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. Success Metrics
• Solution-Ready Build Delivered: Deliver a validated AI solution-ready build within 8–12 weeks addressing a business-critical problem.
• Widespread Reuse: Assets—from prompts to orchestration logic—are reused by other teams and codified for scale.
• Platform Evolution: Contributions to shaping the Now Platform through product feedback and architectural influence.
• Business Transformation: AI solution leads to measurable gains in efficiency, automation, adoption, or satisfaction.
• Production Trajectory: Delivered solution becomes the foundation for scaled production deployment.
• Trusted Field Partner: Customers and internal stakeholders view you as a strategic, credible partner.