ServiceNow Solution Designer

Job Overview

We are seeking a skilled ServiceNow Technical Architect to join our team. As a Technical Architect, you will play a critical role in helping clients achieve their business goals by designing and implementing ServiceNow solutions.

Key Responsibilities:

• Work with clients to understand their long-term Enterprise goals and design a roadmap for achieving those goals using the ServiceNow platform.
• Participate in and/or lead design workshops, development, testing, and deployment activities with top enterprise and public sector customers.
• Design the business and technical architecture for how ServiceNow can help meet client Enterprise goals.
• Lead and ensure quality delivery of ServiceNow technical solutions to ensure they meet customer requirements using best practices and standards.
• Mentor teammates on ServiceNow platform best practices about modeling, platform architecture, customizations, etc.
• Respond to Request for Information/Proposals (RFIs/RFPs).
• Travel expectations up to 30% Regional travel opportunities.

Required Skills and Qualifications:

• Subject matter expertise in ServiceNow platform architecture and hands-on configuration with CSM or ITx (ITSM, ITOM, ITAM).
• Experience delivering complex ServiceNow CSM or ITx (ITSM, ITOM, ITAM) implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• Demonstrated understanding of relevant enterprise processes.
• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Team-player mindset and willingness to collaborate with all levels of our organization.

Benefits:

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• Range of choices for highly subsidized health, dental, & vision coverage.
• Adoption and fertility assistance.
• Short/long-term disability.
• Yearly $350 reimbursement account for any well-being-related expenses.
• Discounted home, auto, and pet insurance.

About Us

We are a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. ],