Strategic ServiceNow Platform Manager

Job Title: Strategic ServiceNow Platform Manager

This is a highly critical and visible leadership role, responsible for overseeing the strategic program of initiatives delivered by external partners and system integrators.

The successful candidate will serve as the core platform product owner, defining and driving the strategic roadmap, coordinating cross-functional efforts, and maximizing business value through adoption of the ServiceNow platform.

Main Responsibilities:

• Program Oversight & Governance
• Lead and coordinate multiple ServiceNow projects executed by third-party partners and system integrators
• Establish and manage program-level governance and reporting structures
• Ensure alignment across partner delivery teams, internal stakeholders, and executive sponsors
• Platform Product Ownership
• Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals
• Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes
• Serve as a central point of contact across the enterprise for ServiceNow platform initiatives
• Business Value & Adoption Enablement
• Define and execute a multi-year platform adoption and capability roadmap
• Partner with business units to understand use cases, identify opportunities, and promote adoption across departments
• Develop strategies for measuring and increasing platform ROI and value realization
• Stakeholder Engagement
• Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results
• Present roadmap updates, KPIs, and delivery progress to executive stakeholders
• Facilitate strategic planning workshops and product reviews
• Platform Health & Best Practices
• Champion platform governance, reusability, and adherence to ServiceNow best practices
• Identify opportunities for optimization, rationalization, and innovation on the platform
• Stay current on new ServiceNow releases and features and assess applicability to the enterprise

This is an exceptional opportunity to influence and scale enterprise-wide transformation through one of the most powerful platforms in the market.

We are seeking an experienced Program Manager / Product Manager with deep expertise in ServiceNow to lead this critical role, partnering with executive stakeholders to shape the future of ServiceNow across the organization.

This role requires a proven track record of managing ServiceNow as a platform owner across multiple product suites, leading enterprise adoption, driving business outcomes, and aligning technical capabilities with strategic goals.