ServiceNow Program Manager

Job Description:

Veracity Consulting Group is a next-generation consulting firm delivering transformative solutions across strategy, experience, process, technology, and culture. Our people-first approach ensures every engagement meets the unique needs of clients, empowering them to engage, operate, and outperform the competition. Key Responsibilities:

• Program Oversight & Governance
• Lead and coordinate a program of concurrent ServiceNow projects executed by third-party partners and system integrators
• Establish and manage program-level governance and reporting structures
• Ensure alignment across partner delivery teams, internal stakeholders, and executive sponsors
• Platform Product Ownership
• Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals
• Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes
• Serve as a central point of contact across the enterprise for ServiceNow platform initiatives
• Business Value & Adoption Enablement
• Define and execute a multi-year platform adoption and capability roadmap
• Partner with business units to understand use cases, identify opportunities, and promote adoption across departments
• Develop strategies for measuring and increasing platform ROI and value realization
• Stakeholder Engagement
• Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results
• Present roadmap updates, KPIs, and delivery progress to executive stakeholders
• Facilitate strategic planning workshops and product reviews
• Platform Health & Best Practices
• Champion platform governance, reusability, and adherence to ServiceNow best practices
• Identify opportunities for optimization, rationalization, and innovation on the platform
• Stay current on new ServiceNow releases and features and assess applicability to the enterprise

As a ServiceNow Program Manager, you will oversee a strategic program of initiatives delivered by external partners and system integrators, serving as the core platform product owner responsible for defining and driving the strategic roadmap, coordinating cross-functional efforts, and maximizing business value through adoption of the ServiceNow platform.

We are seeking an experienced Program Manager / Product Manager with deep expertise in ServiceNow to lead this critical role, partnering with executive stakeholders to shape the future of ServiceNow across the organization. This opportunity offers a unique chance to influence and scale enterprise-wide transformation through one of the most powerful platforms in the market.

If you have hands-on experience managing ServiceNow as a platform owner across multiple product suites, a proven track record of leading enterprise adoption, driving business outcomes, and aligning technical capabilities with strategic goals, we encourage you to apply.