ServiceNow ITx Leader

Leadership Role Overview

We are seeking a seasoned consulting leader with a deep understanding of ServiceNow and experience in leading ITx (IT Service Management, IT Operations Management) implementations to lead our growing global ServiceNow capability at Slalom.

The successful candidate will have a proven track record of delivering exceptional solutions, driving growth, excellence, and innovation within the ServiceNow practice. As the leader for our ServiceNow capability, you will play a pivotal role in shaping the future of our team and ensuring we deliver world-class solutions to our clients.

Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on ITx (ITSM, ITOM, ITAM).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead teams on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage a team of ServiceNow consultants, architects, and developers, inspiring, mentoring, and guiding them to achieve high performance and professional growth.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading ITx (IT Service Management, IT Operations Management)-focused implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Willingness to travel up to 50%.